Billing
Refund Policy
Effective date: May 24, 2026
Cozy Stitch subscriptions are designed to start with a free trial so you can decide whether the service works for your patterns and workflow before paying.
Free Trial
New accounts may receive a free trial. Trial eligibility is limited to prevent repeated free trial use. If you do not want to continue after the trial, cancel before the paid subscription begins.
Subscription Refunds
Subscription payments are generally non-refundable once a billing period begins.
We may consider refunds case by case for duplicate charges, billing errors, accidental renewals reported promptly, or service issues that prevent reasonable use of paid features.
Cancellation
You can cancel from the billing tools in your account. Canceling stops future renewals. Unless otherwise required by law or approved as an exception, access continues through the end of the current paid billing period.
How To Request A Refund
Send refund requests to [email protected]. Include the email address on the account, the charge date, and a short description of the issue.