Refund Policy

Eligible new accounts may receive a free trial without purchasing a subscription. An account trial does not automatically become a paid subscription, so there is nothing to cancel unless you separately subscribe. Trial eligibility is limited to prevent repeated free trial use.

If you choose to subscribe, the payment terms shown at Stripe checkout apply. Purchasing during an account trial does not guarantee that payment will be deferred until the trial ends.

You may request a full refund of an initial or renewal subscription payment within 14 calendar days after the charge date by emailing [email protected]. Your request must reach us within that window; it does not need to be processed within the window. No reason is required for a request made within this window.

When we refund the subscription payment, we end the paid access associated with that payment and cancel future renewals for that subscription. The refund does not delete your account or uploaded content.

After the window, we may consider refunds for duplicate charges, billing errors, or service problems on a case-by-case basis. This does not restrict remedies required by law.

Cancel future renewals from your billing page. Without a refund or earlier account deletion, paid access generally continues through the end of the paid billing period. Cancellation alone does not request a refund.

Account deletion is a separate support request. Cancel your subscription before requesting deletion, and tell us if you also want a refund. See our Terms of Use and Privacy Policy.

Email [email protected] with the email address on your account and the charge date. A receipt or invoice reference can help us find the payment. Do not send passwords or full payment-card details.

We may need to verify the account or payment. Refunds are returned through the payment processor to the original payment method where supported. The time for funds to appear depends on the processor and your financial institution.

This voluntary 14-day offer is additional to any mandatory withdrawal, refund, or other consumer rights that apply where you live. Where the law gives you longer periods or different remedies, those rights still apply. Contact us to exercise them; this policy does not require you to waive them.